Support Analytics

Track community health, response times, and support trends to improve your help desk performance

Key Performance Metrics

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-- Avg Response Time Loading...
-- Resolution Rate Loading...
-- Satisfaction Score Loading...
-- Active Contributors Loading...

Discussion Volume

New discussions over time

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Response Time Trend

Average first response time

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Discussion Categories

Breakdown by category type

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Resolution Status

Answered vs unanswered discussions

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Organization Analytics

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Most Active Discussions

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